This programme is intended for persons undergoing training for, or employed in, the hospitality catering industry world wide. Its purpose is to establish the knowledge and skills required through progressive levels from new entrant/trainee to supervisory responsibilities.
Syllabus areas:
Diploma:
Safety at work
Hygiene at work
Security at work
Personal skills and attributes
Customer care
Product knowledge
Billing and checking procedures
General pre-service procedures
Providing a table service
Provide a silver service
Provide a counter service
Provide a carvery or buffet service
Provide other styles of table service
Provide a table drinks service
Advanced Diploma:
Safe and hygienic working practises
Customer services
Planning, organisation and evaluation of work
Cash and carry equivalents control
Sales development
Resources development
Provision and training of personnel
Cleaning programmes, furnishing and decorative order
Guéridon and flambé service
Wine service provision
Cocktail service provision
Method of assessments:
Diploma :
Multiple choice question paper.
On going practical assessment administered by centre.
Advanced Diploma:
Written papers.
On going practical assessment administered by centre.
Food & Beverage Service
Aim of programme:
This programme is intended for persons undergoing training for, or employed in, the hospitality catering industry world wide. Its purpose is to establish the knowledge and skills required through progressive levels from new entrant/trainee to supervisory responsibilities.
Syllabus areas:
Diploma:
Advanced Diploma:
Method of assessments:
Diploma :
Multiple choice question paper.
On going practical assessment administered by centre.
Advanced Diploma:
Written papers.
On going practical assessment administered by centre.