Career in Hospitality
Career in Hospitality
The service industry is one of the most flourishing industries in India today. Hospitality can be termed as the service given to people. The travel and tourism sectors, hotel industries etc are in constant need of the people. The Hospitality Sector mainly focuses on the services that are provided to the customers. However, candidates opting for the Career in Hospitality Sector have to go through a rigorous training program to be able to sustain the ever growing demand of this industry. Many colleges and universities across the country offer courses in the hospitality sector. The career scope after the completion of these courses is very wide and promising.
Depending on one’s qualification one can find jobs in the hospitality sector as Management Trainee, Customer Relations Executive, Marketing/Sales Executive, Kitchen Management/ House Keeping Management, Catering Officer or Chefs in Hotels, Flight Kitchens, Cruises, Fast Food Chains and allied industry. You can also find jobs as cabin crew in National and International Airlines, as Executives in Tourism Development Corporations and Resort properties or as faculty in Hotel Management Institutes or Food Craft institutes. Moreover the option of being a self-employed entrepreneur also remains open.
Lots of lucrative and interesting openings are there for hotel management graduates in various fields like:
- Hotel & Restaurant management
- Airline Catering and Cabin Services
- Club management
- Cruise Ship Hotel Management
- Hospital administration and catering
- Hotel and Tourism Associations
- Forest Lodges
- Guest Houses
- Institutional Management (supervising canteens in college, schools, in factories, company guest houses etc.)
- Catering departments of railways, banks, armed forces, shipping companies etc.
- Hotel and catering institutes
- Self employment
A hotel consists main departments such as Operations, Front office, House keeping, Food and Beverages, Accounting, Engineering/ Maintenance, Sales and Security. Each department has a number of positions that one can opt for.
General manager who is the main in charge, is the coordinator and administrator, responsible for staff management, financial control, provision of services, quality control and customer care. Depending on the size of the hotel, general managers could have assistant managers to supplement their work.
It is the centre of all activities. Important functions of receiving the guests, making room reservations, handling correspondence and preparing bills and keeping accounts of the guest services are handled at the front office. The department is headed by Front office manager or Executive House-keeper who supervises and co-ordinates the work. Then there are Assistant Manager, Lobby executive, front office supervisor, information assistant, receptionist, bell captain, bell boy, doorman etc. to perform their assigned roles.
The work of keeping the hotel, the rooms, the bars, the restaurants etc. clean and making it presentable to the guests and ensuring facilities and comfort to them is handled by this department. Those handling this department are Chief executive house keeper, floor supervisor, room attendants, linen supervisors, Maids etc.
Food and Beverages Department
This department is the hub of the hotel industry and is responsible for all the food that is prepared and served in the hotel. The main functions performed by the department are- presentation, preparation and service of food and beverages involving kitchen, bar and baker. Overall in charge of kitchen is known as Chef de Cuisine,the in charge of section is called Chef de Partis and the one who supervises and coordinates the work of Chef de partis is known as Sous-Chef. One who cooks food is known as Cook, the person in overall charge of dining hall is called Maitre de hotel, Captain in charge of part of dining hall is known as Chef de Rang, one who serves food is Demi Chef de Rang or Steward. Then there is the restaurant hostess who makes the guests comfortable and deal with any complaints by the guests. Those serving drinks are bartenders.
Sales & Marketing
This department keeps in touch with travel agents and tour operators as well as other potential corporate clients in order to sell hotel facilities. Advertising and Public Relations is also normally handled by this department.
The diversity of experience in hotel management is greater than in any other profession. Hotel industry involves combination of various skills like management, food and beverage service, housekeeping, front office operation, sales and marketing. Today, the rise in corporate activity (leading to greater number of business trips) as well as the wish to travel on holiday has made the hotel industry a very competitive one.
With increasing globalisation, career opportunities in this field are not only limited within the country but there are chains of hotels which operate internationally providing scope of a career abroad.